CS: Do you edit comments made on your site?
Noren: If there's spam, we go after those comments, but for more than 10 years, we've had readers' comments on our book pages. And we allow bad reviews and good reviews. It's that kind of openness and transparency that is really difficult for people to get. When we tell people or when they realize we allow unfriendly or critical comments on our catalog pages, they ask why we'd let that happen. And I say why wouldn't we? It gives us so much credibility. And if we do have a legitimately bad book, then we need to know that. On our comments field, we can allow our editors or authors to give feedback, to admit or correct mistakes.
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CS: Do you edit comments made on your site?
Noren: If there's spam, we go after those comments, but for more than 10 years, we've had readers' comments on our book pages. And we allow bad reviews and good reviews. It's that kind of openness and transparency that is really difficult for people to get. When we tell people or when they realize we allow unfriendly or critical comments on our catalog pages, they ask why we'd let that happen. And I say why wouldn't we? It gives us so much credibility. And if we do have a legitimately bad book, then we need to know that. On our comments field, we can allow our editors or authors to give feedback, to admit or correct mistakes.