Introduction: Special Report: Operations & Fulfillment

For this very special report, we chose what we believe to be the three most crucial and timely and important topics in operations and fulfillment for multichannel merchants today. First, Jeff Kline gives a rundown on the best and easiest ways to keep your parcel shipping costs in check. Liz Kislik then discusses the most notable changes taking place in the call center as more orders come in online. And Tocky Lawrence of F. Curtis Barry & Co. explains the best ways to choose the right software vendors for your business. Just click on their links below, or in the Related Content box at right. In these challenging times, we hope these easy-to-implement pointers will help make a few facets of your business a little easier.