Sound strategies are fueling Stonewall Kitchen’s rapid growth.

By Gabrielle Mosquera and Catalog Success

To help solve this dilemma, Marquis and his staff implemented Microsoft’s Commerce Server 2002, which, coincidentally, partially enabled Stonewall to outsource its call-center operations.

The system, installed last year, enables Web customers to view inventory, track orders and manage their accounts using the same platform that call center reps do, making it cost-effective to outsource the latter department.