Some Not-So-Obvious Ways to Get Through the Tough Holiday Season Ahead

a. I was about to buy something from your catalog.

b. I shopped elsewhere this season.

c. I can’t find what I want in your catalog and Web site this season.

d. I have no plans to buy anything.

Ask them if they mind if you respond to their reply and depending on how they answer, it could open the door for a personal response from you. In this day and age of online social networking, why not socialize with your own customers?