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What's Working?
In short, mobile commerce through social media. Americans spend more time on social media than any other major internet activity, with 60 percent of it done from a smartphone or tablet. With so many engaged eyeballs feasting on mobile social media, retail brands are making social more shoppable. Consumers are glad because they've grown increasingly expectant of immediacy — they see it, want it, buy it NOW. This trend has encouraged retailers to connect with consumers through m-commerce to facilitate real-time interaction.
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