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Martin agrees, adding that merchants should periodically monitor their call centers to ensure that CSRs aren’t using high-pressure upsell and cross-sell tactics that could come back to haunt them in the form of chargebacks.
*Issue refunds or credits quickly. “Especially in today’s day and age, customers are looking at their statements online and want to see their refunds credited right away,” says Martin.
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- Companies:
- EPX
- First National Bank Of Omaha
Reported Donna Loyle
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