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“Try not to look at chargebacks as rejected transactions but as customer comments,” says Nick Baxter, president of First of Omaha Merchant Processing, an Omaha, NE-based payment processor. “[They] tell you that your customers weren’t happy with some portion of their interaction with your company—whether it was the merchandise, shipping, billing or something else.”
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- Companies:
- EPX
- First National Bank Of Omaha
Reported Donna Loyle
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