Slash Your Chargebacks

In short, stay vigilant. “When you spot an upward trend in customer chargebacks,” says Martin, “act quickly and aggressively to address that trend.”

*More tips on reducing chargebacks are available on the Web site of Cardservice International, www.cardservice.com/merchant/chgeback.htm.

-First of Omaha: a merchant processing company, (800) 228-2443, www.foomp.com.