Slash Your Chargebacks

The online white or yellow page directories often are a low-cost way to verify addresses, he continues. Catalog CSRs should be trained to go online and check the free electronic directories, such as whitepages.com, superpages.com ultimatepages.com, anywho.com and switchboard.com.

*Watch for employee fraud. Rogue employees who steal whole databases of customer credit card information are actually more of a threat to merchants than individual credit card thieves getting away with one fraudulent order, says Baxter.