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*Look carefully at your returns policy. It may actually be more cost effective to have a generous returns policy. “Down the road, it may save you chargeback fees generated from dissatisfied customers,” Martin notes.
*Send e-mail confirmations of orders or refunds whenever possible, says Martin. They’re another form of verification and customer service.
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- Companies:
- EPX
- First National Bank Of Omaha
Reported Donna Loyle
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