By
Shep Hyken
Facebook
Facebook
Twitter
Twitter
LinkedIn
LinkedIn
Email
Email
0 Comments
Comments
1. Decomoditize your business. A business gets caught in the commodity trap when it sells the same goods and services as its competitor. Other than price, consumers don't see a compelling reason to buy from one company over the other. This is where customer service becomes the strategy of choice. A company can distance itself from the competition with customer service that provides a significantly better overall customer experience.
0 Comments
View Comments
- Companies:
- Costco
- Home Depot
- People:
- Lowe
Shep Hyken
Author's page
Related Content
Comments