Sell Your Reps on Upsell Programs

Give reps a say on product selection.

Most reps truly want to take care of their customers. Reps can become resentful if they think you’re asking them to flog undesirable merchandise, and they may avoid making offers as a way to protect “their” customers. It doesn’t matter whether their perceptions are accurate. If they think upsell items are of poor value or quality, sales are sure to be low.