Sell Your Reps on Upsell Programs

Give reps sample language or help them craft their own.

Some reps will never be comfortable upselling unless they first ask for the customer’s permission. Example: “May I tell you about some new items we’re offering our phone customers today?”

If this ask-then-offer approach fosters greater rep compliance, let them use it. It’ll generate sales if the items you’re offering are desirable and your customers already are generally satisfied with your products and service.