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Amy Africa
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Q: I hired a company to recast my existing website into an e-commerce site. It was very explicit in its contract, detailing each step in the process. I've spent the last six months, however, begging, pleading and nagging them to finish. Now they won't even return my calls. Any suggestions about how to handle this, or how to avoid it next time?
— Elizabeth Woodson, founder and president, ?Elizabeth W. Gift Baskets
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