Shipping& Mailing: In Search of the Perfect Order

She pointed to the 2005 Warehouse Education Research Council benchmarking survey of 900 companies in which orders were shipped 93.67 percent on-time, 93.30 percent complete, 98.35 percent damage-free and 98.2 percent with accurate invoicing for a total perfect index of just 84.4 percent.

A best practice benchmark would include a 99 percent on-time rate, 99.7 percent complete, 99.9 percent damage free and 100 percent accurate invoicing for a total perfect order index of 98.6 percent.