Shipping& Mailing: In Search of the Perfect Order

Beyond a simple 99 percent fill rate, other seemingly high numbers are also not so high. For instance, she pointed out, if a batch of orders were shipped 95 percent on time, 95 percent complete, 95 percent damage-free and 95 percent with accurate invoicing, the actual perfect order index is a mere 81.4 percent, due to the problems caused by those four metrics compounding. “You have four chances to miss,” she said. “Ninety-five sounds good for each of these, but something happened wrong almost 20 percent of the time.”