Shipping& Mailing: In Search of the Perfect Order

“Say you have a 99 percent fill rate from your distribution center,” she said. “Is that good? If one person missed out, out of 100, you could have a fallout in your company because of that one missed order.”

Catalogers need to consider myriad of metrics in calculating fill rates. These include:
- Did the order arrive when the customer wanted it?
- How much did it cost to fill the order?
- Was the cycle time up or down the supply chain?
- Is on-time shipping necessarily on-time delivery?