Shaped Up, Shipped Out

By Paul Miller

Better Work Environment

"Five years ago, you couldn't find a performance review here," Spawr says. "Now, we do monthly and quarterly reviews." What's more, 25.2 percent of J&L employees have made at least one internal career move over the past two years.

Virtually all of J&L's improvements over the past five years add up to a bonanza for MSC. With a customer base of more than 74,000 metal-working shops, J&L's presence gives MSC a significant growth opportunity to sell maintenance, repair and operating supplies to these customers — something MSC has done in the past with other metal-working customers.