Business-to-Government E-commerce Basics

2) Develop a return policy that is fair and simple, then post it clearly on your purchasing page. The Amazon.com policy is an excellent example: it’s simple and easy to find. At the bottom of the shopping cart page, you find “Here’s Our Return Policy” and click on it to find:

Returns are easy, and for most returns there’s no need to contact us. Once you’ve read the policy below, visit our Returns Center for a shipping label and packing instructions.