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Mark Amtower
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Then I called my favorite office supply cataloger. I got a live operator on the third ring. I intentionally didn’t give my customer ID number, but with my last name and ZIP code, I was able to place an order and get off the phone in less than two minutes. The last question my cataloger asked before I hung up was: “Do you need it today, or is tomorrow OK?”
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Mark Amtower
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