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Serenity now! Nine tips to help improve your Outbound Parcel Shipping
9. Treat carriers like partners. Your carriers are invaluable partners in the growth and vibrancy of your catalog business. You have a choice, says Kline. "You can rake them over the coals, or you can view them as true partners in which all parties benefit — including your customers." The latter option, he says, is always the better policy.