Another way to inform customers about shipping: Provide access to carrier tracking data via your Web site. Most major carriers now offer this service.
5. Use fact-based procedures for carrier selection. Kline defines this as "looking at all costs and services; then using carriers where they're best for the weights and areas to which you're shipping." Two things in particular to watch out for are surcharges and extra costs, which include, for example, residential delivery, extra dimensions or oversized shipments, fuel, address corrections, hazardous materials, and Saturday pickup or delivery.
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Serenity now! Nine tips to help improve your Outbound Parcel Shipping
Another way to inform customers about shipping: Provide access to carrier tracking data via your Web site. Most major carriers now offer this service.
5. Use fact-based procedures for carrier selection. Kline defines this as "looking at all costs and services; then using carriers where they're best for the weights and areas to which you're shipping." Two things in particular to watch out for are surcharges and extra costs, which include, for example, residential delivery, extra dimensions or oversized shipments, fuel, address corrections, hazardous materials, and Saturday pickup or delivery.