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The Retailer's Source for Content & Community
Serenity now! Nine tips to help improve your Outbound Parcel Shipping
By Donna Loyle
Shipping and handling (S&H) complaints usually rank pretty high on the list of gripes customers have against merchants. At the same time, consumers rate parcel delivery companies as some of the best in customer service*. Is there a disconnect in the consumer's mind, or is there more to this dichotomy than meets the eye?