E-commerce: Unconquered Territories

Previously, companies would enter the request on their own system and then into Dell’s extranet.

“With integration, you just [enter the data] once. Punch ‘purchase order approved.’ And your request is transferred to us electronically. It’s a clear win-win,” says Fountain.

In all, 70 percent of Dell’s Fortune 3,500 customers are expecting systems that can be integrated within the next two years.