Special Report: 4 Best Practices for Combating Online Fraud

Finally, measure the performance of your review team by looking at key metrics (e.g., orders reviewed per day, length of time in queue, chargebacks from the manual review process and by reviewer) to identify areas for improvement at both the reviewer and team level.

3. Develop "auto pass" screening rules. Analyze the profiles of orders that are accepted during your manual review process and determine if there are common characteristics from which you could build effective "auto pass" screening rules.