A Return to Health

Award-Winning Customer Service
One area in which Vitacost has excelled in recent years is customer service. The retailer ranked seventh in the ForeSee E-Retail Satisfaction Index for Spring 2012, the third straight year Vitacost has made the index's top 10. That said, don't expect Vitacost to rest on its laurels under Zucker's watch. The brand's executive team has made it a point to make the first email it looks at each morning be the customer surveys from the prior day. Their focus tends to gravitate to the negative reviews, whether it be a problem with shipping, pricing or the website itself.