Scrutinize Your Multichannel Software Contracts

In addition to the software license agreement, the vendor also will want you to sign a professional services agreement. The most important aspect of this agreement is the statement of work and deliverables. These include modifications, training schedule, conversion and project plans of all tasks that need to be completed, all leading to the targeted “go-live” date. Detail all of these deliverables and have a fully loaded budget for the same. Otherwise, you’re likely to have surprises and cost overruns. Additionally, the professional services agreement should include compensation, expense reimbursement, terms of payment, warranties, indemnification, ownership of any software modification development, integration to other applications and limitation of liability. There may be additional items added to the professional services agreement based on individual company needs.