Same-Day Delivery: From Competitive Advantage to Must-Offer Service

5. Create a network of local delivery companies. Maintaining a dedicated fleet of drivers is extremely expensive. Alternatively, the local delivery/courier industry has provided time-sensitive delivery services for nearly 100 years. Unfortunately, it's highly fragmented, with more than 7,000 local carriers in North America alone, meaning retailers are forced to work with myriad local carriers. Furthermore, couriers must be thoroughly vetted for reputation, driver hiring and training, technology, and long-term stability.