Same-Day Delivery: From Competitive Advantage to Must-Offer Service

4. Re-evaluate staff utilization and adjust labor mix. Consider how your store associates will pick and pull product, pack it, and label it for delivery — all within a very tight time frame. Retail labor is typically more expensive than distribution labor, so you may need to adjust the balance and even change your standard training practices. Also, think about how you'll notify employees about new incoming orders. The tight turnaround required for same-day delivery doesn't work well if you only check for incoming orders periodically.