Safely Ahead of the Game

TeleGreet's representatives call the companies in Northern Safety's housefile to effectively perform the dual function of cleaning the housefile and adding relevant names. The reps log directly into Northern Safety's database via a virtual private network and make changes based on calls to Northern Safety's customers. They confirm whether or not a given buyer in the housefile is still with a customer company. If not, the reps delete the name from the housefile and ask if someone else from the company should receive the catalog instead.