SaaS: Too Much of a Good Thing for Retailers?

But What Can I Do?
Any SaaS vendor worth their salt posts a "Trust" site which provides information about system status. When an outage or slowdown occurs, you'll usually find an explanation of the duration, user impact and root cause … eventually.

When performance issues happen — and they will — the logical question to ask is what to do next? The answer depends a lot on when and how you become aware of the issue, and who is impacted. If you're relying on a "Trust" site, that information may not be timely or actionable enough to be useful.