SaaS: Too Much of a Good Thing for Retailers?

Forrester Research claims that SaaS penetration will surpass 50 percent this year, with organizations using an average of four solutions simultaneously. Furthermore, it's expected to double in 2015. Businesses cite agility as the primary benefit of moving to SaaS, but as retailers become more widely reliant on SaaS applications, the lack of visibility and control over performance threatens the promise of agility. Can data be the difference between resilient retailing and death by a thousand paper cuts?