Roundup Fulfillment & Operations 15 Bottom-Line-Boosting

4. Streamline product training. Training CSRs on the features and benefits of your merchandise probably has become a complex undertaking, especially as merchants continually search for new items to offer. In fact, for some contact centers, it's become a continual product churn. With multiple titles, multichannel sales and a large breadth of SKUs available, keeping agents informed of the latest product data is a real challenge.