Roundup Fulfillment & Operations 15 Bottom-Line-Boosting

2. Review organizational structures. Such structures tend to remain intact for long periods of time at companies. But with so many changes in sales channels — namely the increase in Web orders — and their accompanying operations, now may be an optimal time to review that structure. Do you really need the same number of full-time agents as you did a year ago? A change in staffing may, in turn, affect your supervisor-to-agent ratio (1:20 is a good ratio).