Roundup: Catalog Fulfillment and Operations

In all, 50 percent of IT costs comprise labor (e.g., programming, operations, tech support). Of course, committing to IT as part of your competitive strategy requires your staff to back up that ideal. Small- to mid-sized catalogs (sales in the $5 million to $50 million range) averaged only five full-time IT employees (or the equivalent thereof). But the larger companies ($150 million to more than $1 billion in sales) had the equivalent of between 21 and 200-plus full-time IT employees working in internal IT departments.