Roundup: Catalog Fulfillment and Operations

IT Cost Breakdown by Category (percentage of total IT costs — weighted average)

Labor (includes benefits) - 50.37%
- programming (28.35%)
- ops/tech support (17.17%)
- other (4.85%)
Hardware - 13.22%
Software - 10.10%
Services - 4.90%
Telecom - 3.90%
Facilities - 2.76%
Supplies - 2.42%
Training - 1.07%
Archived Storage - 0.69%
Travel - 0.69%
Other Costs - 19.33%