Roundup: Catalog Fulfillment and Operations

In the chart you’ll find the overall results of this benchmarking study. Please note that the figures don’t include Internet IT expenses, which can vary widely depending on if a catalog includes Web marketing as well as other Internet IT costs in the total. In this study, Internet IT costs ranged from 0.1 percent to 0.88 percent of net sales, and were excluded from the IT totals for ease of comparison. We also excluded telephone systems depreciation costs if they were included in the IT budget.