Roundup: Catalog Fulfillment and Operations

Answering these questions can give you an idea of where to focus your next IT investment.

In looking more closely at the 22 catalog companies that participated in the study, we found the following annual figures: They had combined sales of $5.4 billion; total orders of 47 million; and IT expenses of $97 million. We compared the expenses on a blind basis between companies for major expense categories, including management, labor, hardware/software, services, telecom and facilities, among others.