Roundup: Catalog Fulfillment and Operations

Process

Managers in the best-run operations know things can always get better. They believe if it isn’t broken, it’s still broken. For them, process improvement isn’t an initiative; it’s a mind-set.

A word of caution here: Don’t put every operating function under a process re-engineering microscope simultaneously. That said, there are areas that fall at the tail end of the curve. Focus on those activities that would benefit most from a makeover. Furthermore, ongoing improvement programs will send the message to the rest of your organization that you’re serious about continuous improvement.