Roundup: Catalog Fulfillment and Operations

Werner Duswald, distribution manager, Reiman Publications’ catalog division, Greendale, WI

“I’ve been here about a year, and in that time we’ve taken a hard look at our costs. We wanted to see if we could consolidate vendors. We reviewed a number of the products and services we use to see if we still need them or if there are less-expensive substitutes.