Roundup: Catalog Fulfillment and Operations

“Last summer, we reorganized the physical layout of our warehouse, eliminating the need for seasonal/overflow inventory at an off-site location, and dramatically improved our order-picking productivity during our busy holiday season.

“Among the more creative and unusual programs we developed were two ‘games’ that provide financial incentives to our warehouse personnel to demonstrate meaningful reductions in the number of picking errors and damaged packages. As a result of these games, our warehouse team has earned thousands of dollars of incentives during the past 18 months, and we’ve seen many reductions in controllable errors, saving our company substantial money and improving the shopping experience for our customers.”