Roundup: Catalog Fulfillment and Operations

8. Hire a traffic management specialist to actively oversee shippers based on specific costs by zone, weight, carrier, etc. A specialist should be able to pay for himself or herself with the savings realized.

Conclusion

A focus on productivity and cost efficiency doesn’t automatically degrade your catalog’s customer service performance. Good fulfillment almost always costs less than bad fulfillment. A well-engineered, streamlined process that’s essential for fast turnaround also will result in lower labor costs, reduced incidence of non-order customer contacts and increased responsiveness of satisfied customers.