Roundup: Catalog Fulfillment and Operations

2. Pick directly into the box, which will shrink or possibly even eliminate your packing department.

3. Implement full-carton bulk picking of high-volume items, bypassing the conventional pick process.

4. Dynamically manage your contact center staffing on a near-real-time basis vis-à-vis the day’s call volume, expanding or reducing individual customer service representatives’ (CSR) hours. Reassign CSRs to non-phone activities as needed. Develop and implement escalated staffing plans to handle call surges.