Editor's Note: Reverse Showrooming is the Newest Retail Trend
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One of the biggest threats to brick-and-mortar retailers is "showrooming," a practice whereby consumers walk into a store with a smartphone to look at merchandise and then — after making use of the expertise of the store's associates — ultimately make their purchases online from a competitor at a lower price. Retailers are increasingly battling back against showrooming by mimicking the practice — reverse showrooming, if you will. They're encouraging shoppers to whip out their smartphones right in store aisles, but to buy online from them.
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- Companies:
- Amazon.com
- Best Buy
- Target
- Wal-Mart
- People:
- Caitlin Sullivan
- Joe Keenan
E
Melissa Campanelli
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Melissa Campanelli is Editor-in-Chief of Total Retail. She is an industry veteran, having covered all aspects of retail, tech, digital, e-commerce, and marketing over the past 20 years. Melissa is also the co-founder of the Women in Retail Leadership Circle.
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