What to Look for From the Retail Industry in 2015
This involves an intricate weaving together of cutting-edge and tried-and-tested technologies. Face recognition will start to complement smartphones for identifying customers — loyalty system registered or not — and their position within a store. Existing customer relationship systems will need to be linked to offer management and combine with streams of data from in-store devices such as smartphones. This is a big data problem, and bringing all of these pieces together moves beyond predictive analytics into streaming analytics to achieve real-time personalization.
- Companies:
- Amazon.com
- Market Share
Oliver Guy is the global industry director, retail at Software AG, specializing in retail digital transformation and omnichannel technology strategy.
Oliver advises retailers across the globe on their technology strategy and decisions. With more than 20 years focused in technology, Oliver has worked with major names in global retail helping them improve their business through the use of innovative technology. Prior to joining Software AG, Oliver was part of the European Management team at Oracle Retail, his team being responsible for Retail focused Solution Consulting across Europe. Oliver started his career in technology implementing Supply Chain Planning and Optimisation solutions for customers across multiple industries in both Europe and Asia Pacific with Manugistics (JDA).
