What to Look for From the Retail Industry in 2015
The Rebirth of Loyalty?
While loyalty programs powered by physical cards struggle, new technology-based loyalty 2.0 initiatives are appearing and growing (e.g., smartphone applications). Loyalty 2.0 revolves around real-time personalization, which tailors an offer, ad, or other product placement or service to the person at the right time and place to make an impression and drive sales.
- Companies:
- Amazon.com
- Market Share
Oliver Guy is the global industry director, retail at Software AG, specializing in retail digital transformation and omnichannel technology strategy.
Oliver advises retailers across the globe on their technology strategy and decisions. With more than 20 years focused in technology, Oliver has worked with major names in global retail helping them improve their business through the use of innovative technology. Prior to joining Software AG, Oliver was part of the European Management team at Oracle Retail, his team being responsible for Retail focused Solution Consulting across Europe. Oliver started his career in technology implementing Supply Chain Planning and Optimisation solutions for customers across multiple industries in both Europe and Asia Pacific with Manugistics (JDA).
