What to Look for From the Retail Industry in 2015
The Death of Loyalty?
Collection of loyalty data has armed retailers with vast information about shoppers, and offered customers money-saving opportunities. Since the 2008 financial crisis, consumers started looking harder for value. Loyalty to a specific brand has seemingly decreased as shoppers frequent multiple brands, formats and channels to get products they need.
- Companies:
- Amazon.com
- Market Share
Oliver Guy is the global industry director, retail at Software AG, specializing in retail digital transformation and omnichannel technology strategy.
Oliver advises retailers across the globe on their technology strategy and decisions. With more than 20 years focused in technology, Oliver has worked with major names in global retail helping them improve their business through the use of innovative technology. Prior to joining Software AG, Oliver was part of the European Management team at Oracle Retail, his team being responsible for Retail focused Solution Consulting across Europe. Oliver started his career in technology implementing Supply Chain Planning and Optimisation solutions for customers across multiple industries in both Europe and Asia Pacific with Manugistics (JDA).
