A Chat With May's Profile, John Doheny, CEO, Doheny's Water Warehouse

CS: What do you like least about it?
JD: The seasonality of the business. The annual fire drill takes its toll.

CS: What's the toughest challenge you've faced in your career in the catalog/multichannel business? What did you do to overcome that challenge?
JD: With any business, you face steps of growth. How you manage those steps will affect your ability to grow to the next level — and how quickly. We're very conscious of this and change as our company does. We recently put in place a new senior management team, and we're always evaluating what to do next. My role has really changed from working in the business to working on the business.