A Chat With July’s Profile, Doug Mockett, founder/owner of Doug Mockett & Co.

CS: And you fly planes as well?
DM: Yeah, I got a small jet.

CS: Is there anything about yourself that isn’t well known that would be a surprise to those who know you?
DM: Not that I can think of. Just a boring old man, frankly. We really stress customer service. We mention it in the catalog and we live it and breathe it. I’ve had people call, “This order is late, blah, blah, blah.” We haven’t done it lately, but, “Where are you located?” “I’m in Chicago.” “I’ll be there in three hours.” Fly the guy’s order. “Can you meet me at the airport, I’ll be there.” “You got to be kidding?” “No, I’m not kidding.” I mean 10 years ago UPS went on strike and everyday I’d fly all over the Western U.S. and deliver orders.