Profile on Plow & Hearth--Reaping What You Sow (2,623 words)

Another plus of the acquisition was the efficiency of pooled call centers. "A huge benefit is that our service centers work with one another," says Rice. In November 1998, 50 agents at Westbury, CT, the primary service center for 1-800-FLOWERS, were available to take holiday orders for Plow & Hearth.